Make sure to call the place and inform, if you are going to pick up the car during closing time. I had a bad experience one time, I reach the place 10min before closing time but unfortunately it's closed.
You need to be specific that you don't take bank card once you get to the counter even after the fact that you took money out of the account already. NO WHERE DOES IT SAY THAT ON LINE ONCE YOU CONFIRM ORDER OR IN CONFORMATION EMAIL OR TEXT. Nor do you take cash. bull not every one has credit cards. only give 1 star cuz have too.
Customer service is awful. The car was full of flies, dirty, and out of washer fluid. The windshield wipers hardly worked and I rented the car while it was down pouring rain the days I had it. I've contacted customer service for a refund. But nothing has changed. Poor customer service and back and fourth between myself and the rental company using the BBB. This place is a joke. I'll be taking my business to enterprise from now on!!!
I had made two reservations and the employee, the first time, said that I could make the reservation if I had someone with better credit. So we come back the next day, with someone who has better credit (my father) and they turn us away AGAIN. Now we both have to wait 3-7 business days for both reservations. So we wasted over $100 trying to get this fixed. I wouldn't recommend using this service to anyone.
Super easy to work with and absolutely no complaints! The entire Elmia Airport crew (Jessie, Amanda, and Frank) provided truly first class customer service. Previously I used "Brand H" exclusively, but based on my interactions with these folks, I'll not hesitate to try Budget again in the future. It was a truly nice experience (just make sure you check their hours if your flight arrives after 9:00 PM).
Budget Car Rental is a US Car Rental based in Horseheads, New York. Budget Car Rental is located at 276 Sing Sing Rd #9, Horseheads, NY 14845, USA.
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