Car was terrific but check in was a disaster.
Except for airport pickup fee, my rental value was tremendous. The staff at this location has been there for many years and are outstanding. Thank you Melissa
Terrible.
Great service. Upgraded car was waiting for me when I arrived. Very quick and friendly staff.
Avis staff otherwise are exceptional.
If I could give this joke of an establishment zero stars I would. Terrible service. Just awful experience that ensures I will NEVER rent from Avis ever again. Flying in from Chicago and called ahead multiple times in the days prior to our trip as our flight was scheduled to land 5 minutes before the kiosk closed, provided our flight number and were assured that they would remain open to honor our reservation until our flight landed. We tried to call the location when our flight was delayed multiple times before we boarded and no one at the location answered! Arrived to an empty kiosk and no assistance from customer service, who only responded that the employee must have left and there was nothing they could do - which stranded multiple passengers on our flight at the airport. Shame on them for leading us to believe that customer service was a priority and that in serving a small airport and community with limited transportation opportunities that they would be a reliable travel option. This Avis location is not reliable and has demonstrated abysmal service which points to the lack of service and accountability for the entire corporation. I will be sure whenever recommending car rental locations in the future to say "anywhere but Avis"
Agent was pre-occupied with herself and not looking after the needs of her customers. Waited over a half hour while car was already in parking lot waiting for me to drive it away. Keys were right in front of her but she failed to notice them.
Avis Car Rental is a US Car Rental based in Horseheads, New York. Avis Car Rental is located at 276 Sing Sing Rd, Horseheads, NY 14845, USA.
Please contact with Avis Car Rental using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Avis Car Rental opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.