The current owner provides exceptional service and quality. This is a marked difference from the previous owners (clothing was returned with a chemical odor, stiff as a board and often shrunk). If you are looking for a dry cleaner, definitely give them a try. If you already have a dry cleaner still give them a try. You will not be disappointed.
We are new to the area and my wife dropped off two Hugo Boss suits. Both had been dry cleaned multiple times without incident at other cleaners. When I picked them up it was clear a foreign substance had been added during the dry cleaning process - I suspect starch! Now both suits are sticky, stiff and wrinkle to the slightest touch. I challenged the clerk who replied no foreign substance had been added and both suits looked great.
I will never return to this dry cleaner nor recommend to anyone I know. Stay away if you care about your clothes and how you look.
Been using them since 2004, previous owners and current, and I've never had a problem. Current owner is the nicest man you'll ever meet. Can't say enough nice things about the service we've received.
They messed up my white shirts. They had black spots all over.
Do not drop off you high quality suits at this dry cleaner - they are not professional in either their customer service or in the science of dry cleaning.
Kustom Cleaners is a US Laundry based in Horseheads, New York. Kustom Cleaners is located at 204 Gardner Rd, Horseheads, NY 14845, USA.
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