It was VERY BAD! Lots of issues when we arrived. They were not ready for us and made us sit outside. They wouldn't let us come in. Not to mention we are not from New York. When they did let us in, they had issues with our service dogs. They wanted copies of the paper work, which i believe is against the law. When we got past that issue they were refusing to show us where our loved one was. We asked where they were and they did nothing. I asked them in a stern voice and then started looking for them. No consideration for any one of us at this sad time, even though their website says they are compassionate and professional. They were the complete opposite! They were even rude on the phone the day before the funeral. They didn't care about anything but the money that was spent. Some of the flowers that was sent sent over weren't even out. I guess they "lost" them. It was a VERY stressful day for my family and myself. I DO NOT recommend this place. I would avoid this place like the plague. The staff needs some lessons on being caring, compassionate, professional and how to run a business, expecially one of this nature. As a business owner myself, If I acted like they did and treated my clients like like they treated us, I wouldn't have any clients. The only reason why they got one star is because they did a good job on our loved one.
My Mom passed away a little over a month ago ... I just want everyone to know that the experience with Barber's Funeral Home was fantastic and very professional. My Mom looked beautiful and the people there were very helpful and considerate of all of us. I would definitely recommend this funeral home to anyone in the area. Scott was there for the family and it was a very pleasant experience under the circumstance of just losing your BEST friend and Mother. I am from out of town.
Terrible experience. The staff made an already difficult time even more difficult. A funeral home should show compassion for the family and the staff treated my deceased Dad's kids with total disrespect and zero concern and compassion. I do not recommend this funeral home at all. It's an experience I will never forget.
Barber Funeral Home Inc is a US Funeral Home based in Horseheads, New York. Barber Funeral Home Inc is located at 413 S Main St, Horseheads, NY 14845, USA.
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